• What happens in case of overlap of funnels? How is priority order of funnels decided?

  With Monk you can set-up different kinds of funnels based on various parameters like trigger product/collection, product or cart page, type of offer etc - hence there is a possibility that sometimes two or more funnels might overlap on the same trigger product/collection. Overlap is caused when 2 or more funnels have the exact same Offer Type, Display Type, Display Page & are set to trigger on the same range of trigger products/collections or cart values. In such cases, the funnel with the loweSome readers

• How to test the app on an unpublished (draft) theme?

  This doc is a guide on how you can set-up and test the funnels/offers created through Monk on an unpublished (draft) theme without it interfering with your live website and live visitors. Once you've added Monk to your Shopify store, set-up your first funnel and click on Save & Activate. Then follow these steps: From your Shopify admin, Go to Online Store —Themes Duplicate the existing theme (https://storage.crisp.chat/users/helpdesk/website/617e4ffe6e3c3800/dyt-copy4hryFew readers

• How to customize location/position of Monk's widgets?

  Depending upon the funnel you have setup & the theme you're using there are multiple ways to edit the position of a widget. If you're setting up a funnel on the product page (Offer Type = Cross Sell or Volume Discount or Frequently Bought Together) and your theme is compatible with Shopify OS 2.0 you can edit your theme settings to add a Monk app block and customize it's position from within your theme editor. Here are the steps to do so:Few readers

• How to A/B test Monk?

  This document is a guide on how you can A/B test Monk on your store. A/B testing the app would require 2 identical themes where everything is the same except the app. On theme A the app shall be enabled and on theme B the app shall be disabled. You would also need a tool that can help you run this A/B test to periodically switch between themes (we recommend Google Optimize, Theme Scientist app, VWO or Convert.com) Duplicate your current theme: Go to your Shopify dashboard and navigate to OnFew readers

• Why does the website/page refresh when a product is added to cart?

  Some themes have a built-in cart listener code that automatically updates the cart items & total in real-time whenever a product/discount is added by third party apps like Monk. But a handful of themes do not support this functionality - in these cases a page refresh is needed to display the updated cart details and total. Whether the app should trigger a page refresh or not is controlled by the ‘Refresh the page’ setting on Page 2 of a funnel setup. (https://storage.crisp.chat/users/helpFew readers

• How to edit fonts for your widgets/popups?

  This is a guide on how you can sync the fonts available on your live theme to the app so that you can use them in the offers/funnels that you've created. This is a one-time setup that will reflect across all existing and future offers/funnels that you create in Monk. If you add/remove any fonts from your live store you will have to follow the process again to sync the updated fonts to the app.Few readers