Question 1

Does Monk work with discount codes?

Accepted Answer

Due to some inherent Shopify restrictions, stacking of upsell/cross sell/free gift discounts (app discounts) with code discounts (on checkout) is not possible. This creates a broken user experience for customers who have a discount code handy and wish to make use of it. Especially if these are customers who got their discount code from an abandoned cart email/SMS flow or got it for a positive action like leaving a review. The broken user experience leads to a poor brand experience which is undesirable.

Hence, at Monk we've successfully built a workaround for this that collects the discount code on the cart step itself and stacks the app discount and code discount together on checkout. This can function in two ways:

as an embedded widget inside your cart drawer/cart page
or
as a pop up that triggers when 'checkout' button is clicked

You can chose one of the above & customize the colors and text to match your theme's design. Below are screenshots of what these look like & are created to ensure a seamless experience on mobile as well.

To enable this discount code compatibility for your store - please reach out to us via chat or email support. We shall take a quick look at your store & enable it manually from our backend.

Question 2

How does Monk's post purchase offer work? What are the best practices?

Accepted Answer

Post checkout upsell/cross sell offers are a must for every online store. These are offers that show up on the order confirmation page after your customer has completed their purchase and are on their way to the thank you page. Since these offers show up after the purchase is completed, it has no intrusive or negative impact on your store's conversion rate or user experience & also gives you a chance to boost your AOV by offering relevant products at lucrative discounts.

Setting up a high converting post checkout offer via Monk is a 10 minute, one-time effort and can help you boost your AOVs by up to 10% instantly.

How it works

The post checkout offer powered by Monk shows up on the order confirmation page - just before the thank you page. You can completely customize this offer to suit your store's theme & design. Post checkout offers are particularly effective because they work with just a single click. Once the customer clicks on "Grab this deal" the offered product (here: a pair of socks) gets added automatically to the order that was just placed and the same payment method gets billed. The buyer does not have to go through the buying journey again. Due to the one click, frictionless nature of this offer - it tends to be highly effective in boosting AOV with take rates as high as 20% in some cases.

Limitations

The single-click post chec

Question 3

What happens in case of overlap of funnels? How is priority order of funnels decided?

Accepted Answer

With Monk you can set-up different kinds of funnels based on various parameters like trigger product/collection, product or cart page, type of offer etc - hence there is a possibility that sometimes two or more funnels might overlap on the same trigger product/collection.

Overlap is caused when 2 or more funnels have the exact same Offer Type, Display Type, Display Page & are set to trigger on the same range of trigger products/collections or cart values. In such cases, the funnel with the lower number # id will take priority and only that funnel & it's widget/popup will be visible to your customers.
This means that if funnels #2, #3 and #5 have the same Offer Type, Display Type and Display Page & overlap on 1 particular product - only the offer from funnel #2 will show up. This is done to ensure your buyers have a seamless and uninterrupted user experience without too many popups or widgets hampering their buying journey.

Example:

Let's assume you're selling a pair of shoes and you create 5 funnels inside the app:
Funnel 1 - cart cross sell widget that displays inside your theme's native cart page/drawer when the buyer clicks on 'add to cart' - offering 25% discount on a pair of socks
Funnel 2 - cart cross sell widget that displays inside your theme's native cart page/drawer when the buyer clicks on 'add to cart' - offering 50% discount on shoe polish
Funnel 3 - product

Question 4

Pricing and Billing (installed before 15th Feb 2023)

Accepted Answer

This pricing is valid only for merchants that installed the app before 15th Feb, 2023

What is Monk's pricing?

Pricing is based on the total number of orders your store processes within the 30 day billing cycle. As your store scales, the amount of revenue generated due to the app also increases. Pay as your brand grows!
If you're don't see tangible sales benefit from the app, do reach out to us via chat or email support & we'll do our best to ensure that you do 🔥

Monk is fully free, with all features for stores processing less than 100 total orders per month.

**
Note: All charges will be in USD**

What kind of $ impact can I expect from Monk?

Median impact:

Monthly ROI - 9x
Funnel conversion rates - 2.3%
Days to break even - 3

Record stats:

Monthly ROI - 43x
Funnel conversion rates - 14.6%
Days to break even - 1

How is a billing cycle calculated?

A billing cycle is 30 days long & it starts one day after your free trial ends. You will not be charged if you uninstall the app before the end of your trial period. A charge will be made on the 1st day of every billing cycle based on the total number of orders processed by your store in the previous 30 days.

How do I cancel my subscription?

Simply uninstall the app from the apps section of your Shopify admin dashboard & you won't be billed.

Question 5

Does post purchase offer work with PayPal?

Accepted Answer

Monk's post purchase upsell/cross sells are powered by the official Shopify checkout extension. To get your offers to show up for customers paying via PayPal please make sure automatic billing/automatic payments via PayPal is set-up on your store. When you activate PayPal on your store, Shopify asks PayPal for "Reference Transactions" approval on your behalf upon auto-detection of Monk app (read full Shopify doc here).

Please follow these steps to check if this is set-up on your store:

Go to Settings on your Shopify admin dashboard
Under Payments, choose PayPal Express
It should show "Approved" - if it shows "Pending" please wait for 72 hours and check again
If stays "Pending" even after 72 hours we suggest you contact PayPal support

"Approved" implies that the post purchase offers should work as intended on your store.

If you still face any issues, feel free to write to us at support@monkcommerce.com & we'll do our best to help :)

Question 6

How to test the app on an unpublished (draft) theme?

Accepted Answer

This doc is a guide on how you can set-up and test the funnels/offers created through Monk on an unpublished (draft) theme without it interfering with your live website and live visitors. Once you've added Monk to your Shopify store, set-up your first funnel and click on Save & Activate. Then follow these steps:

From your Shopify admin, Go to Online Store —> Themes

Duplicate the existing theme

Click on the three-dot menu —> Duplicate

Note: A copy of your theme will be added to your Theme Library

Disable Monk on your live theme

To disable Monk on your main theme, click on Customize which will take you to your Theme Editor

On the left hand side of your screen —> App Embeds —> Disable Monk

Click on the Save button on the right hand side of your screen.

Enable Monk on your draft theme

To enable Monk on your draft theme, Click on Customize beside the copy of your theme under Theme Library, which will take you to your Theme Editor.

On the left hand side of your screen —> App Embeds —

Frequently Read Articles

Browse All Categories