• How to customize location/position of Monk's widgets?

  Depending upon the offer you have set up & the theme you're using, there are multiple ways to edit the position of a widget. If you're setting up an offer on the product page (Offer Type = Cross Sell or Volume Discount or Frequently Bought Together) or checkout page (Only for Shopify Plus stores) and your theme is compatible with Shopify OS 2.0, you can edit your theme settings to add a Monk app block and customize its position from within your theme editor. Here are the steps to do so:Popular

• Why does the website/page refresh when a product is added to cart?

  Some themes have a built-in cart listener code that automatically updates the cart items & total in real-time whenever a product/discount is added by third party apps like Monk. But a handful of themes do not support this functionality - in these cases a page refresh is needed to display the updated cart details and total. Whether the app should trigger a page refresh or not is controlled by the 'Automatically refresh the page once the gift is added/removed' setting under 'Cart settings' on StPopular

• What happens in case of overlap of offers? How is priority order of offers decided?

  With Monk you can set-up different kinds of offers based on various parameters like trigger product/collection, product or cart page, type of offer etc. - hence there is a possibility that sometimes two or more offers might overlap on the same trigger product/collection. Overlap is caused when 2 or more offers have the exact same Offer Type, Display Type, Display Page & are set to trigger on the same range of trigger products/collections or cart values. In such cases, the offer with the lower nPopular

• How to make the most of Monk app?

  Monk is a unified upsell + gift app that is divided into 3 parts: Gift with purchase/free gifts Cross sells & product recommendations Bundles & quantity discounts All of these are geared towards helping brands increase their sales and average order value (AOV). With effective use of the app, brands can expect a 5-20% increase in sales. Depending upon your niche, geography andPopular

• How to test the app on an unpublished (draft) theme?

  This doc is a guide on how you can set-up and test the funnels/offers created through Monk on an unpublished (draft) theme without it interfering with your live website and live visitors. Once you've added Monk to your Shopify store, set-up your first funnel and click on Save & Activate. Then follow these steps :Some readers

• How to create a tiered progress bar at cart using Monk?

  This is a guide on how you can set up tiered rewards based on cart value/number of items in the cart using Monk’s Cart Progress Bar offer. The Cart Progress Bar offer embeds a gamified progress bar in your theme's native cart which can be used to communicate to your customers that they are eligible for a specific reward like free gift/ free shipping etc. on reaching a certain milestone. This is compatible with all types of carts - drawer, cart popup, cart page etc. The app does not add, remoSome readers

• How to allow Shopify discount codes to be combined with Monk discounts?

  Monk's discounts are built using Shopify Functions & are designed to automatically combine with Shopify discounts, requiring no additional setup when creating an offer through Monk. This ensures seamless operation alongside other discount codes generated within Shopify. However, for a Shopify discount (code or automatic) to combine with Monk's discounts, you will have to manually set it to combine with 'product discounts' in your Shopify Discount settings. This step is crucial to ensure that bFew readers

• How to edit fonts for your widgets/popups?

  This is a guide on how you can sync the fonts available on your live theme to the app so that you can use them in the offers that you've created. This is a one-time setup that will reflect across all existing and future offers that you create in Monk. If you add/remove any fonts from your live store you will have to follow the process again to sync the updated fonts to the app.Few readers

• What are rules & how to configure them for different offers?

  This document shall help you understand the various rules that can be configured at Step 1 of the offer creation process. These rules determine whether an offer is eligible to trigger or not based on factors such as products in cart, customer details, location, and cart attributes like value, number of items etc. With the ability to use 'AND' and 'OR' conditions, you can combine multiple criteria to tailor offers for specific customer interactions. The screenshot below illustrates the full rangeFew readers

• What are Monk app blocks and how are they used?

  App blocks are customizable modules that let you add app functionality exactly where you want to use it in your theme. You can add, remove, preview, reposition, and customize app blocks through the theme editor. This doc is a guide on which app block pertains to which offer type and offer Why are app blocks used? Types of App Blocks Product Page Cart Checkout FAQ (3-frequently-asked-queFew readers

• How to combine offers of the same type in Monk ?

  The app provides various types of offers like Free Gift (Auto Add or Selection), Cross-Sell, Cart Progress Bar, etc. This doc is a guide on how to display 2 offers of the same type at cart using Monk. How to set it up? Frequently Asked QuFew readers

• Does Monk work with multiple currencies?

  If you want your upsells, cross-sells, free gift offers and widgets to display correctly across multiple currencies, you're in the right place! Monk is fully compatible with Shopify Markets and works seamlessly with most major currency converter apps. How to set up offers for a specific currency? Milestone Values in Cart Progress Bar Offer How to set up offers for a specific currency? WhenFew readers

• Why can’t I create more than 25 offers in Monk?

  In case you are trying to set up more than 25 offers using Monk, you might be getting the following error: This is because the offers are created via Monk are Automatic discounts in Shopify, whenever a new discounted offer is created. For example, a Free Gift Auto Add offer has been created in Monk as shown below - (https://storage.crisp.chat/users/helpdesk/website/-/6/1/7/e/617e4ffe6e3c3800/Few readers

• How to use products in offers that are currently unavailable on the store?

  When managing promotions and offers, you may have certain products that you don’t want customers to purchase directly. This quick guide will walk you through how to hide any unavailable product from your Online Store, while still keeping it available in your Shopify backend for app setups or internal use. Follow the steps below to make sure your product is available only as part of your promos or offers - not as a standalone product. How to hide the product? Please go to your Shopify settiFew readers

• How to customize the design of my offers?

  In this guide, you'll learn how to edit Monk’s offer displays for both global use and individual offer customization. Whether you're creating a consistent brand experience across all offers or tailoring designs for specific campaigns, this step-by-step guide will help you get started. We'll walk you through applying global design settings, customizing offer-specific layouts, and ensuring your offers looks on-brand at every stage of the customer journey. Let us have a look at each of the style oFew readers

• Managing Your Offers: How to Edit, Enable, View, Filter and Rename Offers in Monk?

  This guide explains how to manage your existing offers within the Monk app. You will learn how to enable or disable offers, edit their settings, view all your created offers, filter them for easier navigation, and rename as needed. View Offers To view all the offers you have created, open the Monk app and go to the Manage Offers tab. Here you will see a list of all the offers you have set up through Monk. By default, only 10 offers are displayed on the screen. You can adjust how manyFew readers

• How to customize colors in my offer?

  Customizing the colors in your Monk offer enables you to align with your store’s brand and create a more engaging customer experience. By adjusting background shades, text colors, and button styles, you can ensure that your offer display looks consistent, professional, and conversion-friendly. This guide walks you through the process of editing colors through the offer settings, from basic changes to advanced customization. Contents Where can I find this feature? (1-where-can-i-find-this-fFew readers

• How to test offers in a draft checkout? (Shopify Plus exclusive)

  When setting up offers using Monk in Shopify, it’s important to test them before going live. Testing your offers in a draft checkout ensures that discounts, free gifts, or cross-sells work smoothly before your customers interact with them. This prevents checkout errors and keeps your customers’ experience seamless. One easy way to do this is by creating a draft checkout. This guide walks you through how to test your offers safely using a Shopify draft checkout. Click here (https://monkcommerce.Few readers

• How to edit my offer's text?

  When creating offers, clear and well-designed text can make all the difference in guiding customers through the offer. This section will walk you through how to edit text within your offer, including adjusting font styles, sizes, and formatting, so your offer looks professional and aligns with your brand. Index Where can I find this feature? What does this feature entail? Font Text StylesFew readers

• Troubleshooting Guide: Why is the widget or offer not working/displaying?

  When testing Monk offers, you may encounter situations where the offer/widget might not be visible. This guide will help you identify common reasons why the offer display might not appear during testing and provide steps to resolve these issues, ensuring a smooth and accurate testing experience.Few readers

• What is 'MR1' or 'MRORDERID' - in orders and on store?

  When testing Monk offers, you may encounter situations where an 'mr1' sign is visible along with Monk's discounted product on the cart or see an 'mrORDERID' in 'Additional details' in your Shopify order. What does mrORDERID indicate in Orders section in Shopify? In the Shopify order section, the app includes an 'mrOrder ID' under the 'Additional details' section (top right) for backend tracking, attribution and analytics purposes. This ID is used to identify the customers who took actionsFew readers