What happens in case of overlap of offers? How is priority order of offers decided?
With Monk you can set-up different kinds of offers based on various parameters like trigger product/collection, product or cart page, type of offer etc. - hence there is a possibility that sometimes two or more offers might overlap on the same trigger product/collection.
Overlap is caused when 2 or more offers have the exact same Offer Type, Display Type, Display Page & are set to trigger on the same range of trigger products/collections or cart values. In such cases, the offer with the lower number # id will take priority and only that offer & it's widget/popup will be visible to your customers.
This means that if offers #2, #3 and #5 have the same Offer Type, Display Type and Display Page & overlap on 1 particular product - only the offer from offer #2 will show up. This is done to ensure your buyers have a seamless and uninterrupted user experience without too many popups or widgets hampering their buying journey.
Example:
Let's assume you're selling a pair of shoes and you create 5 offers inside the app:
Offer 1 - cart cross sell widget that displays inside your theme's native cart page/drawer when the buyer clicks on 'add to cart' - offering 25% discount on a pair of socks
Offer 2 - cart cross sell widget that displays inside your theme's native cart page/drawer when the buyer clicks on 'add to cart' - offering 50% discount on shoe polish
Offer 3 - product page cross sell widget above the 'add to cart' button - offering 50% discount on a pair of socks
Offer 4 - post checkout in-page offer - offering 50% discount to buy another pair of the same shoe in a different color and size
Offer 5 - cart progress bar offer that displays a progress bar on the theme's native cart page/drawer - offering buyers free shipping at $100 cart value
In this configuration - there is a clear overlap between offers #1 & #2 as they share the same Offer Type (cross sell), Display Type (embedded) & the same Display Page (cart page) - hence only offer #1 will be visible to your buyers and offer #2 will be skipped entirely. Offer #3 & #4 & #5 will work and display as intended.
How to change the priority order of offers?
Let's assume that you would like offer #2 to be given higher priority than offer #1. You can accomplish this by doing the following:
- Place your cursor above the 6 dot icon on the left-hand side of your offer ID of offer#2 and drag and drop it above offer above offer #1.
If face any issues, feel free to write to us at support@monkcommerce.com or reach out via in-app chat & we'll do our best to help
Updated on: 09/11/2025